Theoretically, my new Benchmade knife was damaged in an accident. Warranty?
Theoretically, my new Benchmade knife was damaged in an accident. Warranty?
Let's just say I was in a serious accident while carrying a new Benchmade auto opening knife. It just so happened to be in my right front pocket where I took the biggest hits. After a few weeks, this knife doesn't open with any authority, and won't lock closed without a lot of manipulation. In this completely made up scenario, would Benchmade repair/replace it under warranty?
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lakelandman
- Posts: 1306
- Joined: Sun Aug 12, 2018 1:12 am
- Location: Lakeland
I would send it in.
Everybody's got a plan until they get hit.
"Please note that any physical damage to the knife is not covered under the warranty." In bold, on their warranty page.George W wrote: ↑Fri Dec 06, 2024 6:00 pm Let's just say I was in a serious accident while carrying a new Benchmade auto opening knife. It just so happened to be in my right front pocket where I took the biggest hits. After a few weeks, this knife doesn't open with any authority, and won't lock closed without a lot of manipulation. In this completely made up scenario, would Benchmade repair/replace it under warranty?
Theoretically, in any completely made up scenario, best course of action usually involves doing the right thing. If you would have bought a custom knife from a member here, would you expect a free repair in the same circumstances?
If it is unusable/not safe - send it in with a short explanation of the issues and circumstances, and see what happens.
Sorry to hear about your accident, hope you recover fast!
Update:
I didn't have the opportunity to check out my knife firsthand until I got home last Thursday, but before I made this post, I had reached out to Benchmade with an honest assessment of what happened. Their response was "Send it in. We'll have a look." I planned to send it in. When I got home, I checked it out and found, yes it is slow to fire. It wouldn't lock when opened or closed unless I manually pushed it into place. I didn't find anything bent, but the knife had a bunch of road rash on it. In the end, there was a combination of gravel and some sort of thick goo in the safety, keeping it in a half locked position. I'm not going to wager on what the goo was, but after rinsing it out and applying some CLP, it works great.
My biggest takeaway is this: Don't ride with a knife in your front pants pocket.
I didn't have the opportunity to check out my knife firsthand until I got home last Thursday, but before I made this post, I had reached out to Benchmade with an honest assessment of what happened. Their response was "Send it in. We'll have a look." I planned to send it in. When I got home, I checked it out and found, yes it is slow to fire. It wouldn't lock when opened or closed unless I manually pushed it into place. I didn't find anything bent, but the knife had a bunch of road rash on it. In the end, there was a combination of gravel and some sort of thick goo in the safety, keeping it in a half locked position. I'm not going to wager on what the goo was, but after rinsing it out and applying some CLP, it works great.
My biggest takeaway is this: Don't ride with a knife in your front pants pocket.