Florida Shooters Network

Let's just say I was in a serious accident while carrying a new Benchmade auto opening knife. It just so happened to be in my right front pocket where I took the biggest hits. After a few weeks, this knife doesn't open with any authority, and won't lock closed without a lot of manipulation. In this completely made up scenario, would Benchmade repair/replace it under warranty?

I would send it in.

George W wrote: ↑Fri Dec 06, 2024 6:00 pm Let's just say I was in a serious accident while carrying a new Benchmade auto opening knife. It just so happened to be in my right front pocket where I took the biggest hits. After a few weeks, this knife doesn't open with any authority, and won't lock closed without a lot of manipulation. In this completely made up scenario, would Benchmade repair/replace it under warranty?

"Please note that any physical damage to the knife is not covered under the warranty." In bold, on their warranty page.

Theoretically, in any completely made up scenario, best course of action usually involves doing the right thing. If you would have bought a custom knife from a member here, would you expect a free repair in the same circumstances?

If it is unusable/not safe - send it in with a short explanation of the issues and circumstances, and see what happens.

Sorry to hear about your accident, hope you recover fast!

Update:
I didn't have the opportunity to check out my knife firsthand until I got home last Thursday, but before I made this post, I had reached out to Benchmade with an honest assessment of what happened. Their response was "Send it in. We'll have a look." I planned to send it in. When I got home, I checked it out and found, yes it is slow to fire. It wouldn't lock when opened or closed unless I manually pushed it into place. I didn't find anything bent, but the knife had a bunch of road rash on it. In the end, there was a combination of gravel and some sort of thick goo in the safety, keeping it in a half locked position. I'm not going to wager on what the goo was, but after rinsing it out and applying some CLP, it works great.

My biggest takeaway is this: Don't ride with a knife in your front pants pocket.

Benchmade takes care of its customers' hands down glad to hear an update keep us posted.